Our Lifetime Health Guarantee
The word lifetime refers to the period of 10 years from the puppy’s birthday.
Although, knowing that your puppy can never be replaced, we believe that having another four legged furry companion may help lessen the sadness in your home. In the unlikely death of your puppy within one year from its birthday due to genetics, or if the puppy is found to have a life threatening congenital or hereditary disorders (within one year) which adversely affects the health of your puppy, we will replace the puppy with another of equal value at no cost to you.
In the event of the death of your puppy, due to life threatening congenial defects, after the first year of birth, we will issue a credit in the amount of 50% of the original cost towards the purchase of a replacement puppy of equal value.
In either case, the buyer’s licensed veterinarian must provide the seller with a written certificate stating the exact cause of death as verified by an necropsy/autopsy. If the death was caused by a genetic defect listed above and not neglect by the buyer, the puppy will be replaced with one of equal value as soon as one is available.
What we need from you for the guarantee to be valid.
Nothing makes us more happy than knowing we were able to bring a healthy, happy puppy into your home. We do need your help to ensure your puppy remains healthy.
Email a copy of the initial examination (medical record) within 10 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first 10 days of receiving your puppy.
Email a copy of the initial examination (medical record) within 10 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first 10 days of receiving your puppy.